FAQ
How do I access the platform?
Section titled “How do I access the platform?”Use your company Microsoft account or Authentik login depending on the service. See Authentication.
I cannot log in. What should I do?
Section titled “I cannot log in. What should I do?”- Confirm you are using the correct corporate email.
- Try an incognito window to bypass cached sessions.
- Contact your administrator if access is still denied.
Why do I see missing data in M4 reports?
Section titled “Why do I see missing data in M4 reports?”Reporting data is synced from Hostify and may take a few minutes to appear. Use the manual sync option if needed.
How do I request a new user role or access change?
Section titled “How do I request a new user role or access change?”Contact your system administrator. Provide the service name and the access level required.
What is the difference between an asset and an inventory item?
Section titled “What is the difference between an asset and an inventory item?”- An asset is a high-value or maintainable piece of equipment tracked in M2.
- An inventory item is a stock-managed item tracked in M3.
How do I report an urgent incident?
Section titled “How do I report an urgent incident?”Use the Emergency workflow in M2 to create an emergency incident and notify the response team. See Emergency Response.
Where are database schemas documented?
Section titled “Where are database schemas documented?”See the Technical section for schemas per service.
Who should I contact for support?
Section titled “Who should I contact for support?”Contact your internal support team or the platform administrator assigned to your organization.