Emergency Response

The Emergency Response module provides a dedicated command centre for critical incidents across villa properties. It centralises active incident monitoring, response team management, escalation levels, and quick access to emergency contacts and critical vendors.

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Page Header

Element	Description
Title	Emergency Response
Subtitle	Real-time incident monitoring and response coordination
Incident Map	Opens a map view showing the locations of active incidents
Report Emergency	Red button — opens the emergency reporting flow immediately

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KPI Cards

Card	Colour	Description
Active Incidents	Red	Incidents currently open and requiring attention
Avg Response	Blue	Average response time in minutes
Teams On Call	Green	Response teams currently on duty
Today	Purple	Total incidents reported today

Example values (live data): Active: 0 · Avg Response: 0 min · Teams On Call: 0 · Today: 0

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Active Incidents Panel

Incidents requiring immediate attention

Displays all open emergency incidents. Each incident row shows status, location, severity, and assigned response team.

• View All → link opens the full incident list
• When no incidents are active: No active incidents

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Recently Resolved Panel

Displays a log of recently closed or resolved incidents for reference.

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Response Teams (Sidebar)

Lists all configured emergency response teams and their current on-call status.

• Manage link opens the Response Teams configuration page

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Quick Actions (Sidebar)

Button	Action
Emergency Contacts	Opens the emergency contact directory
Critical Vendors	Lists vendors flagged as critical for emergency response

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Escalation Levels (Sidebar)

Defines the notification chain when an incident is not resolved within its response window:

Level	Colour	Notified Parties
Level 1	Green	Villa Managers
Level 2	Amber	OP. Managers
Level 3	Red	Board / Executives

Escalation automatically advances through levels if the incident remains unresolved.

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Emergency Response Flow

flowchart TD
    A[Incident detected or reported] --> B[Click Report Emergency]
    B --> C[Incident created\nStatus: Active]
    C --> D[Level 1 notified\nVilla Managers]
    D --> E{Resolved?}
    E -- Yes --> F[Incident closed\nMoved to Recently Resolved]
    E -- No --> G[Escalate to Level 2\nOP. Managers]
    G --> H{Resolved?}
    H -- Yes --> F
    H -- No --> I[Escalate to Level 3\nBoard / Executives]
    I --> J[Executive intervention\nIncident resolved]
    J --> F